Understanding your invoice

Baxelo invoices are simple because the products are: an annual licence, paid once a year, in USDC. This explains what each field means and what the statuses tell you.

1. What is on it

Invoice number	Quote this in any ticket about payment; it identifies the invoice uniquely
Due date	When it should be paid. A renewal is raised before this date, not on it
Line items	The product and the period it covers
Total	The amount to send, in US dollars, paid as the same number of USDC
Status	See below

2. What the statuses mean

Status	Meaning	Your move
Paid	Settled in full	Nothing
Unpaid	Raised, not yet due	Pay whenever suits, before the due date
Overdue	Past the due date	Pay it. Licences are not cut off the same day, but they will be
Cancelled	Voided by us; nothing owed	Nothing
Refunded	Paid and returned	Nothing

3. Paying it

Open Invoices, click the invoice, and choose to pay. Payment is in USDC on Base or Polygon; the page gives you an address, the exact amount and a countdown, and marks itself paid when the transaction confirms.

The full walkthrough, including what to do if the amount arrives slightly short or you used the wrong network, is in How to pay with USDC.

4. Renewals

Nothing is charged automatically. There is no card on file to charge and no subscription that takes money by itself: a renewal invoice is raised and it waits for you to pay it. If you decide not to renew, do nothing and the licence lapses.

An active licence includes updates for the whole period. Letting one lapse does not delete anything — your settings and data stay where they are — but the module stops validating, and what that means depends on the product: most stop working, while MailGuard Verify deliberately stands down instead, so it never locks your own customers out.

5. Refunds and taxes

Refunds follow the 30-day money-back guarantee in our Terms of Service, are requested by ticket and are sent in USDC. Network fees on both transfers are yours, so slightly less arrives than you paid.

If you need a particular company name, address or tax number on an invoice, set it in Profile before you order: it is copied onto the invoice when it is raised.